ITIL Foundation - 10 Questions


ITIL Foundation

ITIL Foundation

10 Questions
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Take this quiz to improve your knowledge and crack interviews or competitive exams.
  1. Which of the following is not a valid objective of Problem Management?

    1. To prevent problems and their resultant incidents.
    2. To manage problems throughout their lifecycle.
    3. To restore service to a user.
    4. To eliminate recurring incidents.


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  2. Removing or restricting rights to use an IT Service is the responsibility of which process?

    1. Incident Management
    2. Access Management
    3. Change Management
    4. Request Fulfilment


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  3. Major Incidents Require:

    1. Separate procedures
    2. Less Urgency
    3. Longer Timescales
    4. Less Documentation


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  4. Identify the input to the problem management process :

    1. Request for change
    2. Problem Resolution
    3. Incident Records
    4. New Known Error


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  5. Who is responsible for ensuring that the request fulfilment process is being performed according to the agreed and documented process?

    1. Request Fulfilment Process Manager
    2. Request Fulfilment Process Owner
    3. Service Manager
    4. Service Desk Manager

     



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  6. Which process is responsible for low risk, frequently occurring and low cost changes?

    1. Demand Management
    2. Incident Management
    3. Release and Deployment Management
    4. Request Fulfilment


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  7. Which one of the following is NOT a stage of the service lifecycle.

    1. Service Optimization
    2. Service Transition
    3. Service Design
    4. Service Strategy


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  8. Which role should ensure that process documentation is current and available?

    1. Service Owner
    2. Chief Information Officer
    3. Knowledge Management
    4. Process Owner


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  9. Who should be granted access to the information security policy?

    1. Senior Business Managers and IT Staff
    2. Senior Business Managers, IT Executives and the information security manager
    3. All customers, users and IT staff
    4. Information Security management staff only.


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  10. Which one of the following should IT services deliver to customers?

    1. Capabilities
    2. Cost
    3. Risk
    4. Value


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